Hello, I am setting up an automation. In the processes I have follow ups for when clients don't answer to an email/smart file where the smart file gets sent again. During test runs when the smart file is sent a second time, it also duplicates the file in the customer portal; there becomes two of the same file. This is redundant, sloppy, will absolutely cause confusion, and is honestly just a bad look for both my business and for honeybook. I have spoken with customer support and the answer is basically “we know, deal with it.” (I’m paraphrasing, they were polite but there is no real solution at present moment).
This would make more sense if emails were sent in a chain and customers could reference the last email right there, however, everything is sent as a separate email. I understand that customers can go into the customer portal and click on the file -- let’s be real though, this is completely off-brand simplicity, brand convenience, and there will absolutely be people that struggle with this.
Honeybook: this problem is not a good look and is totally off brand for the experience I’ve had so far. I love the product, my customers love the product but this simple problem is sloppy and redundant. This shouldn't be an issue and needs to be addressed. It is unacceptable.
