Clients should be able to update their credit card info for recurring payments without us stopping the recurring invoice

​@Anne Little -  I completely understand why that feels frustrating — having to stop and restart a recurring invoice just so a client can update their card definitely creates unnecessary friction in the client experience. I haven’t found a smoother workaround for this either.

I’d recommend submitting this to the Feature Request page so the HoneyBook team can see how important this functionality is for those of us using recurring invoices. It’s also a good idea to reach out to Support via the ? icon in the bottom right corner so they can log the issue from your account and share it internally.

The more visibility it gets, the more likely it is to be considered for a future update!

​@Anne Little I don’t know if I would call it a workaround vs an accidental discovery. When I have clients who want to change their payment method, I have found that if I go to my upcoming payments and hit the “Remind” button, they get the option to change or update their payment. I have not advertised this, so maybe try that and see if this works for you and your clients as well. 

​@Tonisha J Stalnaker I will try it! Thank you!

​@Anne Little did it work for you?