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Question

Contact Form not adding address to client project

  • January 14, 2025
  • 6 replies
  • 23 views

Megan Ford

I have a question on my contact form asking for the client’s address that is required to answer. Even when they are submitting that, it is not generating in their client information. What am I missing?

6 replies

Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • January 14, 2025

Hey ​@Megan Ford Will you make sure that your address field in your contact form is a “linked question” connected to the Project Location? 


Megan Ford
  • Author
  • Newcomer
  • January 14, 2025

@Monica R it says it is that’s why I can’t figure out why it’s not uploading into their info


Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • January 14, 2025

This might be related to a bug we just found around locations not populating! We’ve alerted our engineering team to that bug. I’ll update you here when it’s fixed and we’ll see if that solves your issue.


Megan Ford
  • Author
  • Newcomer
  • January 14, 2025

@Monica R Thank you! 


Megan Ford
  • Author
  • Newcomer
  • August 21, 2025

I am still having this issue. I even changed from a contact form to a lead form and it’s still not adding it to my client’s info within the project.


Tonisha J Stalnaker
Explorer
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@Megan Ford is it possible you have the field linked to the wrong custom field? I had one that said Organization Name on the form, but accidentally had it as Business Name in my custom fields.