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Question

Customize the e-mail response after the customer submits a lead form.

  • February 12, 2024
  • 2 replies
  • 48 views
Julieta De la Cruz

I just created a lead form and when I was testing it I wanted to modify the email response the customer receives to be more personalized and in my tone of voice, but I just found out that it can't be done. Now I'm hesitating whether to use the form because I don't want that standard response to affect how a potential client may perceive it. Any advice on how to work around this and be able to send a more personalized email? do I have to set up an automation? Thank you

    2 replies

    Sandra Henderson
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    Yes, you’ll want to set up an automation! You can connect any automation to a lead form. For my business, once a lead form is submitted an email automatically sends to them that I’ve written and delivers more info to my clients about next steps.

    HoneyBook Educator | Photography Systems Strategist
      Megan Herron
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      • Megan Herron
      • Newcomer
      • February 15, 2024

      To add to what Sandra said, you will need to turn off the confirmation email and then your automation will send your custom one! 

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