Emails does not look like it does in Honeybook

​@Elwena Blom  - When emails are sent via automations in HoneyBook, the formatting doesn’t always come through the way it looks when composing in the platform. Things like hyperlinks turning into full blue URLs, weird paragraph spacing, and missing email signatures can definitely make things feel a little off.

A few things you can try:

📝 Format your email in a Google Doc first, then copy and paste it into your email template in HoneyBook. This often preserves cleaner line breaks and spacing compared to typing directly into the HoneyBook editor.

💡 Use an email template instead of a plain text block in your automation. Go to Templates > Email Templates, create a new one with your desired formatting, and then select that template when building your automation. This also helps retain things like your signature and styled links.

📎 Attach files instead of linking them. Rather than pasting a link to your PDF, try uploading the guide directly as an attachment so it appears more polished to your client.

👀 Always preview before sending. Click the eye icon to see how the email will appear once it’s sent—this gives you a chance to catch anything that looks off.

It’s not a perfect system (yet!), but hopefully these tweaks help improve the look and feel of your automated emails. If it still doesn’t look right after trying these steps, definitely consider submitting a feature request or reaching out to HoneyBook support with screenshots, they’re always gathering feedback on Smart File and email improvements!