Dear HoneyBook Team,
I don’t usually share feedback publicly, but after months of “improvements” that have only slowed my business down, I feel I need to. When I contact support, I’m told “we’ll pass this along to our team,” but nothing seems to change. So I’m writing here in hopes of being heard.
Task Management Page
The recent changes have been a major setback. Previously, my team could view all tasks on the Task Management page, regardless of who they were assigned to. Now, they can only see tasks assigned to themselves individually. This has disrupted our entire workflow, which is not set up around individual task ownership.
Instead of having a clear view of all client tasks in one place, my team is forced to click into each project just to check for open tasks. This is extremely time-consuming for a small business already juggling countless responsibilities. To compensate, I’ve been copying and pasting our tasks into Google Docs to manually create a master list every day, an unnecessary burden that wasn’t there before.
With Automations 2.0, we can no longer use project dates to trigger automations. I would love to adopt the new automations, but without this functionality, it simply isn’t practical. This feels like another case where client feedback is being overlooked.
After 10 years on HoneyBook, I am extremely frustrated that updates seem to remove useful features instead of improving them. These changes are slowing down my team, not helping us.
I urge HoneyBook to listen to the community before rolling out updates that have such a negative impact on daily operations. Small businesses rely on these tools, and when they’re made less functional, it directly hurts our ability to serve clients.
Because of this pattern, I am now actively searching for another CRM that better supports small businesses both in functionality and affordability.
Thank you for your attention.
