Skip to main content

Lead form Time Zone

  • June 16, 2025
  • 5 replies
  • 18 views
Robyn Garvey

Anyone else experiencing frustrations regarding their lead form and time zones?

 

I have a lot of out of state clients and the lead form is converting the time zone on their inquiry. Example. Im in California /PST if the client is filing out the form while they are on the east coast EST, they say they want their service from 8am-11am and the lead form I get in my inbox says 5am-8am.  The original contact forms never did this. Now I have had to make a separate box for the project time to link to the contract and then have to manually input it into the details sections for the automation to display correctly. I reached out to the company in January and it is still not fixed.

    5 replies

    Diana The Finer Points
    Luminary
    Forum|alt.badge.img+9

    No? That doesn’t sound right. Mine always auto corrects to the time zone my clients are in. So if they’re in EST filling it out, it should show EST on the calendar. Additionally, they can use the drop down to adjust the time zone if it doesn’t auto correct. However… if they wanted their service from 8am EST… then correct. Your email SHOULD say 5am PST because you’re in PST. 

     

    The bottom half of your original post - can you clarify. Did you mean CONTACT or CONTRACT? 

    Connect: thefinerpoints.co/contact || Free Client Journey Worksheet: https://finerpoints.myflodesk.com/client-journey
    Monica R
    HoneyBook Community Team
    Forum|alt.badge.img+7
    • Monica RHoneyBook Community Team
    • HoneyBook Community Team
    • June 16, 2025

    Hey ​@Robyn Garvey! 

    Have you thought about having a scheduler block in your lead form? You can have the selected date and time in the scheduler default to the project’s project date and the scheduler will show in the time zone of your client. 

     

    Robyn Garvey
    • Robyn Garvey
    • Author
    • Newcomer
    • June 16, 2025

    Diana, yes I did mean contact, thanks! Also the problem is it shouldn’t be “corrected” it at all. Honeybook help was confused too when I initially reached, the problem is not with clients scheduling appointments or sessions via phone or video.

    I use my lead from for events, my client will inquire about their event using the correct time they want their event to happen ie (8am-11am) and it will (inaccurately) correct it to say 5am to 8am. They are planning their event and submitting their request based on the time they want their service in the place I provide services, not based on their own time zone. 

     

    This was a test I ran on while I was on AST time, 4 hours ahead of California. I submitted the test inquiry for 8am (second picture) and what I received was a request for a 4am service. Honeybook ackowledged this was a problem but they did not know how to fix it. 

     

    I will check that out Monica, thanks for your suggestion.

     

    Monica R
    HoneyBook Community Team
    Forum|alt.badge.img+7
    • Monica RHoneyBook Community Team
    • HoneyBook Community Team
    • June 17, 2025

    Thanks for sharing more context ​@Robyn Garvey! 
    Are you able to share with me the lead form that this is happening with? I have a hunch I want to check. 
    If you don’t feel comfortable sharing the link here, no problem - you can email it to community@honeybook.com :) 

    Thanks! 

      Robyn Garvey
      • Robyn Garvey
      • Author
      • Newcomer
      • June 25, 2025

      I have a work around on my live webpage but here is a link to a test form with the same time/date area I was having trouble with.

       

      https://subconsciouscoffee.hbportal.co/public/679d3414c31298002a1ad682

      Terms & PrivacyCookie settingsAccessibility statement

      © 2025 HoneyBook Inc.