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Question

Lead Forms Triggers on Complete Payment, not just form submitted

  • August 8, 2025
  • 2 replies
  • 9 views

Allyson Valentine

Please add an option in a Lead Form to trigger automations only AFTER a complete payment has processed. I had a client try to book through a lead form. Her payment declined but she was still sent a confirmation email as the automation triggers after the form is submitted, NOT the payment completed. Now she has received a confirmation email and a payment error email, yet I cannot access her form with any details of what she was looking to do and only have an email saying to reach out to the lead for more information. Client is confused, I have no details of her order and we have to start all over again. Please add more options to lead forms triggers.

2 replies

Rona
HoneyBook Employee
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  • HoneyBook Employee
  • August 8, 2025

Hi ​@Allyson Valentine, this sounds like a bug.

Please contact support so they can investigate it further.


Allyson Valentine

I did :)