Magic Link in emails?

I think I’m missing why “magic link” is embarrassing… “

Magic links are a one-time use link sent to the customer during the authentication process. After entering their username, the user is sent a URL, either to the user's email address or their mobile phone via text” 

That’s the actual terminology for it :) 

I think you can reach out to support to see if they can help you turn off the magic link access. 

I find the term ‘magic link’ amateurish. It sounds childish. I’ve yet to find a way to change that text or remove the button altogether.

But also I do not want clients going to their HB portal at this stage in my process. Shouldn’t I as a business owner have control over when they get access to that? I understand sending them portal access after we have vetted them as a client and confirmed we can work with them. Prior to that though, I don’t want that. And don’t you agree that should be a decision I as the business owner should be able to make for my own business? I’m just asking how to remove this from this email but also, why it was added in the first place without a heads up.

I understand wanting control of when they access the portal. Have you reached out to support to ask if you can remove it?

The way HB works… the portal is used as a place to view all communications and files between you and the client. It starts from the contact form. If you send emails and your lead chooses to use the portal to find your brochure again (or whatever your process is), in theory, it would be accessible to them. As you don’t want this, I do recommend reaching out to support to see if they can turn it off for you. 

Thanks, I’ve been chatting with support about this today. I’ve been with Honeybook for 8+ years, I’m definitely familiar with the portal 😊 I was posting here to see if anyone else had this feature and their thoughts on it. Especially since I didn’t see any heads up this was going to be included in my emails. It could be that I’m in the minority, but I’d like control over client-facing elements like this. 

Weird. I can’t recreate that. My auto response from the contact form still has the ‘Reply to Regina’ CTA. 

I agree, that’s an odd CTA for someone who just filled out your contact form. Shouldn’t a magic link come later in the process? Not the FIRST email?! 

I haven’t seen this either. I have only seen “Reply to Alicia” just like Regina said. 🤔 I hope you get it figured out with the HB support team.

Hey @Aislinn Chalker were you able to get the response you needed from support? Just checking in to see if there’s more crowd sourcing we can do here or if there is a way I can help you get access to the answer you’re looking for.