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Question

Responding via my email does not track in Activiies

  • October 9, 2025
  • 4 replies
  • 13 views
Adrienne Schwartz

Why when I respond directly from my email is that not tracked in the Activities in HB? 

 

    4 replies

    Kaitlyn Blair
    Explorer
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    Hey ​@Adrienne Schwartz! 

    When you click a specific project where you’ve started the conversation in HoneyBook, then the client responded and you responded via Gmail, you are still not seeing the Gmail communication show in the HoneyBook project, correct? I want to make sure I fully understand the issue.

    Kaitlyn Blair
    Adrienne Schwartz

    Yes, correct

     

    Kaitlyn Blair
    Explorer
    Forum|alt.badge.img

    ​@Adrienne Schwartz, hm. That definitely shouldn’t be happening. ​Have you talked to support? You can email concierge@honeybook.com. 

     @Kait M, would you be able to look into this further?

    Kaitlyn Blair
    Kait former community manager
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    Hi ​@Adrienne Schwartz I am creating a ticket for you on your behalf so a support team member can take a look at your account. You should see an email from them shortly!

    Former Community Manager
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