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Why can't I view my response in email thread on gmail?

  • January 21, 2026
  • 5 replies
  • 14 views

Nicole Palladini

Recently when I’m viewing emails on Gmail, I haven’t been able to see any of my responses. So I looks like my client is just talking to themselves.

I always respond to emails in HoneyBook. Then I’ll clean out my inbox in Gmail to confirm I’ve answered everyone. Sometimes I open an email in HB and don’t have time to answer and I can’t mark it as unread (which I’ve brought up in this community before)...so I do that in Gmail. But now I can’t even see if I’ve answered it in my gmail.

I feel like theres been a few random updates like this lately and its honestly making my work process more annoying. 

5 replies

Kaitlyn Blair
Explorer
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Hey ​@Nicole Palladini,

 

Hm. That shouldn’t be happening. I know I’ve had a few glitches here and there with Gmail recently too though. Have you talked to support about this?


Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • January 29, 2026

Hey ​@Nicole Palladini! Please reach out to support at Concierge@HoneyBook.com if you haven’t already!


Nicole Palladini

great ill do that now, thanks!


Scott Zvaigzne

I’m having the same problem--What was the fix for this? 


Alicia Bauer
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  • Newcomer
  • February 4, 2026

@Scott Zvaigzne - Be sure to reach out to support at concierge@honeybook.com to work this out for you and your account.