WHY DOES MY INVOICE NOT DIRECTLY REFLECT the SERVICES?

​@makeiteventful -  Totally understand the frustration, it definitely feels like it should update automatically, especially when changes happen often.

Here’s what’s going on: in HoneyBook, when you update something in your Services library, it doesn’t automatically sync with invoices or Smart Files that have already been created. The system treats each invoice or file as a snapshot in time—so once a service is added, it’s considered a custom line item in that specific file. That’s why you’ll need to make any pricing or description changes manually within the invoice itself if it’s already been created.

To save time moving forward, I’d recommend updating the template itself with the most current version of your services. That way, the next time you create a new file, it’ll automatically include your latest updates. But yes, if you're mid-project and changes come up, those need to be adjusted manually in that individual invoice.

That said, I totally agree that smarter syncing between services and invoices would be super helpful. If you haven’t already, it might be worth submitting that idea or upvoting an existing one in the Feature Request Portal so HoneyBook knows it’s something we really want to see improved!

I’m not speaking about a template or a stored service in my library.

i’m talking about a proposal I’m currently creating, not yet sent to the client.

the invoice should reflect changes. period.

otherwise… what’s the point.

i shouldn’t have to do the work TWICE

full stop.

​@makeiteventful  - I completely understand your frustration—truly. As someone who designs and works in HoneyBook daily (both for my own business and clients), I’ve definitely run into moments where things don’t update as expected or where it feels like I’m doing something twice. And I agree, those moments can be really annoying, especially when you're trying to work quickly.

That said, I just want to gently mention that while it's totally okay to be frustrated, directing that energy toward someone who’s trying to help won’t move the needle forward or improve the platform. I say this with kindness, I know how much we all want HB to work more intuitively, and constructive feedback can absolutely help that happen.

As a Template Partner, I’ve found that sometimes saving frequently and checking the sync between sections (like invoice and service blocks) helps catch those glitches. I try to focus on the time HoneyBook does save me, especially when it comes to automations, client communication, and file design, because that’s where the real magic is.

If you're still seeing this happen consistently, I’d definitely recommend submitting a ticket in the bottom right hand corner by clicking the question mark. This way they can check out your account to make sure that there isn’t something happening that shouldn’t be.

this is a space/forum to request improving things is it not?

where else would I direct it to?

and I don’t FEEL like i’m doing things twice…

i AM having to do it twice.

this is not a ‘glitch’ - this is a software miss

if i change the cost of my service…

the invoice should automatically reflect that.

it’s not rocket science.

furthermore.

i have submitted a ticket.

i have spoke to several agents already and they all said to ‘take it here’

and it’s quite righteous to say that because of my tone… you won’t improve the platform.

mmmk.

​@makeiteventful  - Hey there, I just wanted to clarify that I’m a fellow community member and not a HoneyBook employee. I don’t have the ability to make changes to the platform, but I was simply trying to offer insight on how I’ve personally worked around the issue in my own setup. I understand your frustration and hope your feedback helps push for improvements.