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Question

Why doesn't the Honeybook Concierge respond to emails?

  • July 28, 2025
  • 2 replies
  • 13 views
Kelly Mattarocci

Historically, when I have reached out to concierge@honeybook.com, they have been very responsive. 

 

The last few times I reached out, I never received a response. 

 

Is anyone else experiencing this? 

      2 replies

      Tonisha J Stalnaker
      Explorer
      Forum|alt.badge.img+4

      Hey ​@Kelly Mattarocci when was the last time you reached out to them? Have you tried to contact support directly from inside HB?

       

      Tonisha Stalnaker - HB Pro

      Tonisha Stalnaker - HB Pro/SVS Founder www.stalnakervs.com
      Monica R
      HoneyBook Community Team
      Forum|alt.badge.img+7
      • Monica RHoneyBook Community Team
      • HoneyBook Community Team
      • July 28, 2025

      Hey ​@Kelly Mattarocci! 

      Just touched base with the support team. It looks like Jaimie responded to your email within a minute but the email is still showing as unread on our end. You might have missed it as it came in!
      Please check your email again and you should see her response to you! 

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