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Disappointed with elimination of Chrome extension

  • August 4, 2026
  • 1 reply
  • 10 views
Tabatha

The extension used to migrate ALL the details from my Knot, WeddingWire, and Here Comes the Guide leads.

Now, not only does it “summarize” the details and leave key info out, it records it as an “email” lead instead of the service it came from.  It doesn’t move the clients phone number over either.   HB response:

For the email summary, this was provided as expected. This is intended to offer a brief summary rather than covering all the details included in the email.  

As far as the source, they confirmed that this is expected as well. As mentioned, it was pulled into HoneyBook through Gmail so the source is automatically added as Gmail. The system is unable to check how it originated in your external email.

Currently, the phone number is unable to be pulled in using the Gmail Lead Finder. This only pulls in the name, email, project type, date, and location depending on what's available in the email.

That being said, I have left some feedback for the team about these improvements to better match the experience you had with the Chrome extension.

So, I’m cutting-n-pasting like it’s 2019 over here! 🙁  Not efficient.

    1 reply

    Alicia Bauer
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    ​@Tabatha - I can definitely understand why that would be frustrating, especially if you were relying on the previous workflow to automatically capture all of that information.

    Bringing lead details over from third-party wedding directories has been a common topic of discussion in the Community. Information like the original lead source, phone number, and the full inquiry details can be incredibly valuable when you're qualifying leads and responding quickly, so having to manually copy and paste that information certainly adds extra steps to the process.

    I'm glad to hear Support has already shared your feedback with the product team. Hopefully we'll continue to see improvements in this area, whether that's through enhancements to the current lead importer or future integrations that better preserve the information coming from platforms like The Knot, WeddingWire, and Here Comes the Guide.

    There is also an existing feature request around improving lead source attribution and lead imports that would be worth upvoting and adding your experience to. The more real-world examples the team has from wedding professionals, the better they can understand the impact of these workflows.

     

     

    Alicia, Brand and Web Designer + Honeybook Pro
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