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Email communication in a project

  • April 7, 2026
  • 5 replies
  • 41 views

Addie Ashworth

I’m running into a major issue with email communication within projects.

Currently, all emails automatically include every contact, and there’s no option to reply to just one person. This has led to situations where someone replies thinking it’s private, but their message is shared with everyone on the project, including sensitive information.

This is creating serious communication concerns and is impacting my ability to confidently use the platform.

Is there a way to control replies (reply vs. reply all), or a workaround to keep certain responses private? If not, is this something being considered for future updates?

Best answer by Monica R

Hey ​@Addie Ashworth  - Yes, you can control who receives email communications!

Every project lists its participants—clients and team members—so you can add or remove recipients before sending. Removing someone from the “To” list prevents them from receiving or viewing that specific message.

Emails sent outside a project can go to a single contact and are managed through the contact workspace.

 

5 replies

Monica R
HoneyBook Employee
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  • HoneyBook Employee
  • Answer
  • April 7, 2026

Hey ​@Addie Ashworth  - Yes, you can control who receives email communications!

Every project lists its participants—clients and team members—so you can add or remove recipients before sending. Removing someone from the “To” list prevents them from receiving or viewing that specific message.

Emails sent outside a project can go to a single contact and are managed through the contact workspace.

 


Tonisha J Stalnaker
Luminary
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I was coming to say the same thing ​@Monica R ☺️


Addie Ashworth

Thank you - Yes, that I know. I am referring to when I send an email to everyone and someone replies to the email thinking it only went to me but it actually goes to everyone. 


Monica R
HoneyBook Employee
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  • HoneyBook Employee
  • April 8, 2026

Ah! Thanks for clarifying - please upvote this feature request!


Dannon Byrd
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  • Newcomer
  • April 22, 2026

I am filling my team’s inbox unnecessarily with dozens of automated emails that go out in projects daily. I know you can add or remove project participants when you create a new email, but to my knowledge you can not customize or change who receives emails if it’s part of an automation … My staff miss important messages because they’re somewhere among all of the automated messages that are really only intended for the client … how do I change project participants for email automations