Email Forwards

​@Laura Chepel - This is definitely a valid concern, and you’re not alone in running into this.

When emails are sent or forwarded through the HoneyBook project thread, they will typically appear in the project activity/communication timeline because HoneyBook treats them as part of the client conversation. Unfortunately, there isn’t currently a setting that allows you to forward something from that thread while keeping it hidden from the project history.

A few workarounds that many users use are:

• Copy/paste the message into a brand-new email outside of HoneyBook and send it directly to your customer service team so it isn’t tied to the project thread.
• Use internal notes or tasks inside the project if the communication can stay within HoneyBook but should remain internal.
• Some teams also handle customer service communication in a separate email inbox or system so those conversations never touch the client project thread.

It’s definitely understandable why you’d want more control over what appears in the activity log. If you haven’t already, it would be worth submitting this as a feature request (or upvoting an existing one) so the product team can see how important internal/private communication controls are for teams.