Skip to main content
Solved

Emails going to Spam

  • May 21, 2026
  • 2 replies
  • 39 views
HairByShay

I just realized all my replies to my emails have been going to my clients spam folders, or at least I am assuming since I barely receive a reply back. I have over 200 inquiries and have emailed each one. I am now realizing they are going to spam. I have tested this out myself 3x and each time it has gone to my personal spam folder. I have added the unsubscribe button and it has made no difference.

I just paid for a full year and I am very disappointed. I know this has come up other times, but I am hoping there is a better solution? I cannot continue like this at all. This is ruining my reputation.  

Best answer by Alicia Bauer

​@HairByShay - I’m so sorry, I can completely understand why that would feel incredibly stressful.

One thing I would strongly recommend is reviewing HoneyBook’s deliverability and domain authentication guides, because issues like this are often related to SPF/DKIM/DMARC setup, sender reputation, or email authentication, especially with higher inquiry volume.

HoneyBook actually has a few really helpful articles around this:

• Prevent HoneyBook emails from going to spam
• Set up DKIM, SPF, and DMARC records to improve deliverability
• Master email communication in HoneyBook

I would also definitely reach out to Support through the ? icon in your account so they can check whether there’s anything account-specific impacting your deliverability.

Hopefully this ends up being something configuration-related that can be improved quickly rather than a long-term issue. 💛

    2 replies

    Alicia Bauer
    Forum|alt.badge.img+4
    • Alicia Bauer
    • Newcomer
    • Answer
    • May 22, 2026

    ​@HairByShay - I’m so sorry, I can completely understand why that would feel incredibly stressful.

    One thing I would strongly recommend is reviewing HoneyBook’s deliverability and domain authentication guides, because issues like this are often related to SPF/DKIM/DMARC setup, sender reputation, or email authentication, especially with higher inquiry volume.

    HoneyBook actually has a few really helpful articles around this:

    • Prevent HoneyBook emails from going to spam
    • Set up DKIM, SPF, and DMARC records to improve deliverability
    • Master email communication in HoneyBook

    I would also definitely reach out to Support through the ? icon in your account so they can check whether there’s anything account-specific impacting your deliverability.

    Hopefully this ends up being something configuration-related that can be improved quickly rather than a long-term issue. 💛

    Alicia, Brand and Web Designer + Honeybook Pro
      HairByShay
      • HairByShay
      • Author
      • Newcomer
      • May 25, 2026

      ​@HairByShay - I’m so sorry, I can completely understand why that would feel incredibly stressful.

      One thing I would strongly recommend is reviewing HoneyBook’s deliverability and domain authentication guides, because issues like this are often related to SPF/DKIM/DMARC setup, sender reputation, or email authentication, especially with higher inquiry volume.

      HoneyBook actually has a few really helpful articles around this:

      • Prevent HoneyBook emails from going to spam
      • Set up DKIM, SPF, and DMARC records to improve deliverability
      • Master email communication in HoneyBook

      I would also definitely reach out to Support through the ? icon in your account so they can check whether there’s anything account-specific impacting your deliverability.

      Hopefully this ends up being something configuration-related that can be improved quickly rather than a long-term issue. 💛

      Thank you so much, i will check this out. 

      Terms & PrivacyAccessibility statement

      © 2025 HoneyBook Inc.