Emails going to Spam

Question

I just realized all my replies to my emails have been going to my clients spam folders, or at least I am assuming since I barely receive a reply back. I have over 200 inquiries and have emailed each one. I am now realizing they are going to spam. I have tested this out myself 3x and each time it has gone to my personal spam folder. I have added the unsubscribe button and it has made no difference.

I just paid for a full year and I am very disappointed. I know this has come up other times, but I am hoping there is a better solution? I cannot continue like this at all. This is ruining my reputation.

Alicia Bauer · Answer

​@HairByShay-I’m so sorry, I can completely understand why that would feel incredibly stressful.One thing I would strongly recommend is reviewing HoneyBook’s deliverability and domain authentication guides, because issues like this are often related to SPF/DKIM/DMARC setup, sender reputation, or email authentication, especially with higher inquiry volume.HoneyBook actually has a few really helpful articles around this:• Prevent HoneyBook emails from going to spam• Set up DKIM, SPF, and DMARC records to improve deliverability• Master email communication in HoneyBookI would also definitely reach out to Support through the ? icon in your account so they can check whether there’s anything account-specific impacting your deliverability.Hopefully this ends up being something configuration-related that can be improved quickly rather than a long-term issue. 💛

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