How can I update the Payment Notice email template?

Question

I want to make some changes to the email template sent letting clients know that their payment has been completed (payment notice) for recurring invoices, but I cannot for the life of me locate that template. It is not listed in the Preferences > Actions section, those are mostly pre-payment notices.

This is the email that is sent as a receipt of payment.

Anyone know where I can find this and update it?

Alicia Bauer · Answer

​@SDesmond- From what I know, the payment receipt/payment completed emails are system-generated emails, not email templates that can be edited in the same way as the templates found under Company Settings→ Preferences.That would explain why you aren't seeing it listed there.You are able to just adjust payment reminder emails in the listing I shared above. If you're referring to the automatic receipt that is sent after a recurring payment is successfully processed, I don't believe there is currently a place to customize that message. That said, I haven't personally tested every recurring invoice scenario, so if someone has found a way to edit it, I'd love to learn something new as well!You may want to reach out to Support through the ? icon in your account to confirm whether that particular notification is customizable or if it's one of HoneyBook's fixed system emails.

Sign up

Welcome to the Community

Scanning file for viruses.

This file cannot be downloaded