Issues in Brochures

Hi ​@Traci Edwards,

Are you still having issues with this? I’d recommend trying in an incognito browser to see if it’s still doing it. You can also try clearing your cache to see if that helps. If it’s still causing issues, I’d recommend contacting concierge@honeybook.com to help!

It is still happening, in a different brochure today.

​@Traci Edwards - Did you reach out to support? If you haven’t yet, make sure to so they know its happening and can hopefully help you out!

I did reach out, they could not view my video, the problem is still happening even after updating my computer, my Google Chrome and restarting my computer, its extremely frustrating trying to write my brochures and having to refresh the page anytime I change something.

​@Alicia Bauer  ​@Kaitlyn Blair  Here is a Loom video of this issue occurring: 

​@Traci Edwards - Thank you for sharing the video! I can definitely see what you're talking about now, and unfortunately I don't think this is something we're going to be able to troubleshoot for you here in the Community.

Since Support wasn't able to view the video you originally sent, I would download/save this recording and follow up with them again to make sure they can actually view it. The video does a really good job of showing exactly what's happening with the text and why you're having such a hard time working in the brochure.

I would also make sure they know that you've been able to reproduce the same behavior in multiple brochures and that you've already updated Chrome, restarted your computer, etc. At this point, I think they need to be able to investigate it further and determine whether there's a bug that needs to be escalated.

I'm sorry I don't have a quick fix for you! I can absolutely see why this would be so frustrating when you're just trying to get your work done. Hopefully having the video they can actually view will help them get to the bottom of it much faster.

Hey ​@Traci Edwards Thanks for sending over the video! I 100% agree with everything Alicia mentioned above. We won’t be able to help out here, but ​@Anita Norman, is this something you can escalate to support?

Support through email has not been helpful as they can not seem to recreate the issue