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Question

LIbrary graphics not populating?

  • April 7, 2026
  • 4 replies
  • 9 views

Shannon Ranger
Rising Star
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For some reason, my images & graphics in my library are just a blue question mark.

These graphics have been in the library for years and are attached to so many documents - anyone know what’s up with them?!

I’ve reached out to HB but does anyone have the same issue?

 

4 replies

Kaitlyn Blair
Luminary
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Hey ​@Shannon Ranger,

 

Your images in your library definitely shouldn’t be showing up as question marks! Has support gotten back to you? If not, I can work on escalating it for you.


Alicia Bauer
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@Shannon Ranger - I know you’ve probably heard it all before but I would try a few things to troubleshoot the issue. Logging in and out and clearing your cache would be the top two that I would suggest. I haven’t had this issue but if I did that’s what I would do. 💛


Shannon Ranger
Rising Star
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@Shannon Ranger - I know you’ve probably heard it all before but I would try a few things to troubleshoot the issue. Logging in and out and clearing your cache would be the top two that I would suggest. I haven’t had this issue but if I did that’s what I would do. 💛

I’ve done all the things! Support has opened a ticket for the engineers to look into.


Shannon Ranger
Rising Star
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Hey ​@Shannon Ranger,

 

Your images in your library definitely shouldn’t be showing up as question marks! Has support gotten back to you? If not, I can work on escalating it for you.

Yeah… they are looking into it 😕