I understand why having email & SMS available in one place may be useful for some members. As a longtime HoneyBook user, however, the new workflow has added unnecessary friction to something that was previously very streamlined.
Please allow members to customize the Send Message workflow & disable SMS as a default communication option.
When I am emailing a client from their project, I now have to choose the communication method & make sure SMS is turned off so the same communication isn't also sent by text. I already have an established business phone number & do not use HoneyBook SMS for client communication.
I would love to see a preference that allows each business to choose its default communication method or disable SMS entirely. Adding functionality is valuable when members need it. For members who don't, we should be able to customize the workflow so an additional feature doesn't create additional steps.
With kindness & joy,
Jenn
