Upset with the sunset of time tracker

I completely agree with this. I was especially shocked that there was no warning and it was done in the middle of the year. Now I’m not going to have accurate records with all of my clients because it’s a huge pain to transfer the data to another platform. 

I also was able to easily create hourly invoices for those clients! It helped me track everything in one place. Very, very disappointed.

Beyond upset, absolutely LIVID!

NO WARNING is just a flat insult to its customers.

I’ve been with HB for YEARS.  These time tracking tools are how I generate INCOME!!

Even a 30 day notice would have been less disruptive

I have spent 3 hours today so far trying to do damage control here.  I don’t find either of the options they’re suggesting to work for me either so I've created an Excel file for it. 

I don’t understand why they had to do it like this and it is absolutely ungrateful on their part.  Way to show the customers they don’t actually care about what we do for our businesses.  

I have been a vocal HB supporter to my pro friends for years, too.

Just beyond disappointed here.

​@Ronni Johnston - I completely understand the frustration around having a workflow you've relied on disrupted, especially when that workflow is directly connected to tracking billable hours and invoicing clients.

Even when there are other time-tracking tools available, moving to another platform isn't as simple as just choosing a replacement. There's the time involved in setting it up, adjusting your processes, potentially moving or preserving historical information, training team members, and then managing another tool outside of the system where the rest of your client work already lives.

I think the examples being shared here are really helpful context around how Time Tracking was actually being used in day-to-day businesses, particularly the connection between tracking hours by client/project and then turning those hours into invoices. For businesses that work this way, losing that connection can have a much bigger impact than simply losing a timer.

I'm sorry you're all having to unexpectedly rework workflows that were working well for your businesses. I hope everyone continues sharing the specific ways you were using Time Tracking and what functionality you need from a solution going forward. That kind of detailed feedback is really valuable.

It looks like they listened to us and turned Time Tracking back on. That is a very good thing and literally the only reason HB didn’t lose me as a customer.  

I spent 7+ hours over the last few days dealing with just the sunsetting of Time tracker.  

I also spent time researching which platform I would be moving to by the end of this year.

In addition , I got the fun of explaining to a client whose event is in less than 2 weeks that the tool they were using to see the hours being used in anticipation of the final labour hours invoice they know is coming is just now GONE.  I had to reassure them I had a plan moving forward and re-do their current time records somewhere else and submit the new documentation.

So, even without counting the time researching my alternative plan, I have a full work day, over 8 hours, on this.

I am very pleased HB made the right decision and brought it back.  It’s stopped me from leaving for now.  I feel like I need reassurance that this won’t happen again before leaving is entirely off the table.  

But, bringing it back was the right decision for their customers.  Good job on correcting a big mistake.

Great news for everyone who was following this thread! Time Tracking is back and it’s staying! 🎉

HoneyBook heard the feedback around how important Time Tracking is to so many businesses and has restored the feature. They’ve also shared that they’ll be continuing to work on improving the Time Tracking experience moving forward.

I know this was a really important part of the workflow for many of you, especially those using tracked hours for client billing and invoicing, so I wanted to make sure everyone here saw the update.

I’m really glad to see the feedback from the Community heard and the feature restored! 💛