Skip to main content
Solved

Wedding refund still show in reports.

  • March 19, 2026
  • 2 replies
  • 13 views
The Promise

I’ve run into an issue with reporting accuracy and wanted to see if anyone else has found a workaround.

We’ve had two weddings that were fully refunded due to construction delays. However, these bookings are still showing up in our reports, and the full original dollar amounts are being counted in our totals. This is really throwing off our reporting snapshots and making it difficult to get accurate numbers.

I reached out to HoneyBook support, and they said there’s currently no way to remove refunded bookings from reports. They suggested posting here in the community to bring more visibility to the issue.

Has anyone found a workaround for excluding refunded bookings from reports? If not, I’d really appreciate an upvote so this can hopefully get escalated to the technical team.

Thanks in advance!

Best answer by Alicia Bauer

​@The Promise - That’s really frustrating, especially when you’re trying to get accurate reporting for your business decisions. I haven’t found a true workaround for this either. From what I’ve seen, refunded projects still count toward booked revenue in HoneyBook reports, which can definitely skew things.

The only workaround I’ve seen people use is manually adjusting reports outside of HoneyBook (exporting and filtering those projects out), but I know that’s not ideal and adds extra steps.

Since Support has already confirmed there isn’t a fix right now, I’d definitely encourage others to upvote this or any related Feature Requests. Reporting accuracy is such a core part of running a business, and this is a really important gap.

Thanks for bringing visibility to it, hopefully it’s something they address soon. 💛

2 replies

Alicia Bauer
Forum|alt.badge.img+4
  • Alicia Bauer
  • Newcomer
  • Answer
  • March 20, 2026

​@The Promise - That’s really frustrating, especially when you’re trying to get accurate reporting for your business decisions. I haven’t found a true workaround for this either. From what I’ve seen, refunded projects still count toward booked revenue in HoneyBook reports, which can definitely skew things.

The only workaround I’ve seen people use is manually adjusting reports outside of HoneyBook (exporting and filtering those projects out), but I know that’s not ideal and adds extra steps.

Since Support has already confirmed there isn’t a fix right now, I’d definitely encourage others to upvote this or any related Feature Requests. Reporting accuracy is such a core part of running a business, and this is a really important gap.

Thanks for bringing visibility to it, hopefully it’s something they address soon. 💛

Alicia, Brand and Web Designer + Honeybook Pro
    The Promise
    • The Promise
    • Author
    • March 23, 2026

    ​@The Promise - That’s really frustrating, especially when you’re trying to get accurate reporting for your business decisions. I haven’t found a true workaround for this either. From what I’ve seen, refunded projects still count toward booked revenue in HoneyBook reports, which can definitely skew things.

    The only workaround I’ve seen people use is manually adjusting reports outside of HoneyBook (exporting and filtering those projects out), but I know that’s not ideal and adds extra steps.

    Since Support has already confirmed there isn’t a fix right now, I’d definitely encourage others to upvote this or any related Feature Requests. Reporting accuracy is such a core part of running a business, and this is a really important gap.

    Thanks for bringing visibility to it, hopefully it’s something they address soon. 💛

    Thank you for the suggestion. For now, I’m just reducing the total amount of the two refunded weddings from the report, but it would be nice to get that fixed so we can pull accurate reports.

    Terms & PrivacyCookie settingsAccessibility statement

    © 2025 HoneyBook Inc.