I recently updated our email address but the replies from me to clients sent directly from my new email aren’t showing up on the Honeybook platform under those projects. The new email is reflected in my account settings and now being used for login. When I tested from my old email, those replies from me to the client are showing up.
How can I fix this? It’s confusing my team member who assists with follow up and emails. She isn’t seeing my replies to the client. So she’s physically having to look at the new email account and also search from within the email account to see if I replied or not.
