Zoho Email

​@Evelyn - It sounds like this may be something we can troubleshoot! Especially since you were receiving the notifications normally before making the change to your Zoho account.

I would first check your HoneyBook notification settings. Click the bell icon in the upper right corner → Settings and make sure Email notifications are turned on for Leads and Payments. You can expand each section to control the individual notifications you want to receive.

If those are already enabled, I would check your Spam/Junk folder in Zoho and make sure HoneyBook's notification emails aren't suddenly being filtered. HoneyBook has a troubleshooting guide specifically for not receiving notifications that walks through whitelisting the sender and a few other things to check:

HoneyBook: What to do if you're not getting notifications

And if everything looks correct on both sides, definitely reach out to HoneyBook Support through the ? icon in your account. They should be able to help determine whether HoneyBook is generating the notifications correctly. Since this started immediately after changing something with your Zoho account, I would mention that timing to them too. Hopefully it's just a setting or filtering issue that can be corrected!