Pay links are here!

I love all the upcoming features. I also like the example of a nail salon using these links for services. Is there any discussion on adding Klarna or AfterPay?

Hi Tonisha,

Nice to virtually meet you, and thank you for your question! I’m Alon Reuveni, HoneyBook’s Payments Product Manager. It’s fantastic to hear you're excited about the new features! 😊

Out of curiosity, for Pay Link, which of the planned features are you most looking forward to?

Regarding your question about adding BNPL options like Klarna or AfterPay, the answer is yes—we’re exploring the potential benefits these options could bring to HoneyBook members. While we know they can offer great flexibility for clients, we’re also mindful of the typically higher fees compared to traditional card payments. Right now, we’re aiming to evaluate and possibly integrate BNPL options in the second half of 2025. Please keep in mind that these timelines are tentative and depend on various factors, so there’s no certainty yet on the exact launch.

One more question: Are you familiar with Affirm? Do you see it as a valid choice alongside Klarna and AfterPay?

Looking forward to your thoughts!

@Tonisha J Stalnaker! If you haven’t already done so, feel free to also upvote the existing feature request for 3rd party payments like Affirm/Afterpay :) 

Is it on the roadmap to be able to have this feature WITHOUT them being an existing client? Because most clients in person are not existing clients… 

Thank you for the add.
I work as a college counselor and really need the ability to let students/families schedule and pay in one step. Will there be a pay for now to create an automation where a student can schedule and then it triggers a payment link be email to them?

Additionally, I would love to see payment links be connected to projects.

Thank you

Hello @Diana - The Finer Points.
I'm Alon Reuveni, the Payments Product Manager at HoneyBook.

Thanks for reaching out! We’re indeed planning to add the option to create a new client. We're working on making the “Create new pay link” option accessible directly from the “+New” menu in the top-right navigation bar, and it should be available really soon.

In the meantime, you can add new contacts via the client workspace as an interim solution.

@Dana Ponsky Hey Dana! 

So when you say you’d like a scheduler and payment option sent via an automation to a client, what would trigger that automation. Are you currently using a lead form to do this and that isn’t working out?

@Monica R 

Hi Monica:
Ideally, I would like there to be an option to pay when a client, within a project, wants to schedule a meeting like Calendly and other scheduling platforms allow. However, since that is not an option right now in HB, I am wondering is there a way for this new payment link to become part of an automation like:
I email a current client a scheduling link.
Once scheduled, an automated email goes out with the payment link.

Keep in mind, I work as a college counselor where I have high school students who schedule meetings weekly. While most secure blocks of hours which I use a smart file to onboard them, they pay, and then they have a scheduling link to make their appointments. However, when a current client prefers to pay by the house, it would be so much easier for them to schedule and pay at the same time by using a recurring scheduling link as opposed to creating a smart file every time they say they want to schedule.

Let me know if this makes sense or if I can provide more feedback.

Thanks,

Dana

Hi @Dana Ponsky - this is possible using a lead form! With a lead form, you can send a link that includes both a schedule block and a payment page :) If you have questions about getting that set up, please don’t hesitate to reach out to the Support team at Concierge@HoneyBook.com

@Monica R 

Thanks! The issue with the lead form is that it creates a new project for a current client each time they use it. Unless, there is a way to prevent that from happening or multiple projects that are created from doing a lead form can be housed under one project. Otherwise, it creates a bit of a mess having multiple projects for one client.

Hi ​@Dana Ponsky and everyone here!

Exciting news! Now you can merge a pay link with an existing project! 🎉

Hi there, to answer your question waaaaay up above about what I would like to see in conjunction with this: Mobile app support! :) 

Also, after having gone through the client experience side of a pay link, I see some room for improvement -- Tax, while not applied, is still showing on the invoice. There’s also an image on the invoice, which is a placeholder. My company info is appearing at the top of the invoice AND the payment page, in different formats/layouts, which is a little odd looking. 

The email the client gets says it can’t be replied to or forwarded, but it definitely can -- it replies right to me (photographer)! 

I’m trying to understand the primary use case for this… Until we can apply tax, it’s not so useful for me because I have to apply tax to everything except gratuities. And I can’t use it for digital products, because the lead form is a better fit for that. 

So I’m curious about the use case here. :)  

​@Monica R  -- I just tested this to see what the user experience looks like from the client end, and I followed the steps to create a paylink, not linked to an existing project, and at the last step I did the SEND EMAIL button. But I received TWO emails, with the same timestamp. Let me know if I can provide any details to help find what might be causing the issue. I can also try it again if that would be helpful. 

Hi ​@Lydia F, 
Thanks for catching this and letting us know! I’m one of the developers working on the pay links feature, and we found the issue that caused the duplicate emails—it was a small glitch with our email system. The good news is we’ve already fixed it, and the update will go live on Sunday.
I really appreciate you testing this out and sharing your feedback. Let me know if you notice anything else or have questions!
Best,
Kidon

You now have the ability to toggle this in the lead form settings! No more multiple projects

Howcome I do not see a Pay Link feature? I don’t see it in the +New navigation or when I go into a client workspace. Is this feature not available yet?

I think it would be a great option to be able to add tax. Looking at the video tutorial, it doesn’t seem you can add tax with the Pay Link feature, however, a lot of the services we do require tax.

Thanks!

Hi Dee Wang- please check now :)

Recently has a client request a pay link, so we used it for the first time. In our case, the client paid the remaining balance from the invoice.

The pros: 

-It was convenient and easy for the customer to use

-It connects to the project, so the payment shows up in the workspace

The cons:

-We wanted the ability to link upcoming payments from the invoice. Otherwise, the total amount paid should auto-adjust remaining payments. 

-Due to the 1st con, we had to manually mark remaining invoices as a paid without them being connected to the party link, so it records as a double payment. That's a miscalculation for financials and reporting purposes

It would be great to also have the ability to use pay links when a client requests to send gratuity after services are finished. Since it is just a payment maybe when selecting pay link have an option for “service” or “gratuity request” and service can work just as is already and gratuity would just send the paylink request to them for gratuity.  I don’t know just a thought.

There’s no other way to send a gratuity request from a client in honeybook without creating an invoice for $1 which I think is kinda silly “invoicing for gratuity”. Mind you I love the gratuity option in the invoice that has been a life saver - but sometimes as some i get customers who want to tip me and have asked “can i just go back in the invoice and send a gratuity” and i have to say no because once fully paid it’s done.