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Question

Client Portal - Site Title & Description for Honeybook

  • August 29, 2024
  • 1 reply
  • 16 views

Jon

When I share my client portal link, the site title and description are branded for Honeybook. Is there any way I can have that branded for my website instead? It creates a little bit of confusion and I’m paying for the version to removing HB branding.

 

Thanks for any help!

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1 reply

AviaE
HoneyBook Employee
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  • HoneyBook Employee
  • September 20, 2024

Hi @Jon! Avia from the product team here 👋🏼

I don’t think what you’re experiencing is the expected behavior.

I would love some more details to understand the issue better. Can you share a screenshot of what you’re seeing?

Also, are you using a custom domain? Or the “hbportal” domain?

From testing the “hbportal” link on my account, I can see that the preview title is set to the company name, the description is the “about” section, and the image is the secondary logo.

Another (perhaps better) option for you is to reach support (via the ? in your account or by emailing concierge@honeybook.com ) so they can open a ticket and troubleshoot the issue with you.